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Frequently Asked Questions
We create and deploy a standardized Shoot Brief for each client, edit all imagery in-house for uniform style across all locations, and work with our trusted network of photographers nationwide. Every property is shot with the same visual benchmarks — same Shoot Brief, same suggested style and angles, same editing profile. The result is a quality, cohesive asset library derived from the exact same approach applied nationwide.
Depending on scope, deliverables include HDR interior and exterior stills, FAA Part 107 licensed drone photos and videos, branded walkthrough video tours, Matterport 3D virtual tours, and 360° content for Google Business profiles. All files are delivered via a centralized client portal, organized by location and formatted for immediate use across web, print, and OOH.
Our dedicated operations team runs as a centralized command hub. We handle photographer dispatch, on-site contact communication, access logistics, and timeline alignment across all 50 states in parallel. Gone are the days of working with dozens of photography companies to capture nationwide property portfolios, we are your single point of contact and deliver uniform imagery for your entire portfolio.
Yes. We work on active construction sites with the proper safety protocols and have extensive experience documenting builds in progress — from structural framing to punch list walkthroughs to grand opening day. This is especially valuable for real estate developers, general contractors, and owners who need to document milestones for investors, lenders, or internal records.
Properties with professional photography receive significantly higher click-through rates on listing platforms and convert browsers into tours faster. For self-storage, retail, and multi-family assets, the visual quality of your listing directly determines your cost-per-lead. High-end imagery isn't a marketing expense — it's a leasing tool with measurable ROI.
All commercial media delivered by TruLens includes full commercial usage licensing — no per-use fees, no geographic restrictions, no expiry dates. Enterprise and franchise clients receive perpetual, unlimited rights to use, distribute, and sublicense all deliverables across any channel, including national ad buys, franchise training materials, and third-party listing platforms.
Yes. Beyond static property media, we cover large-scale venue activations, sporting events, sponsorship activation spaces, and construction-phase stadium documentation — including pre-event setup, live event capture, and post-event delivery. Our work at venues like Chase Field and the famous 16th Hole at the WM Phoenix Open are benchmarks for our media work at such scales.
For enterprise clients on retainer with scheduled rollout cadences, same-week availability is standard. In most metropolitan markets across the US, we can dispatch within 24–48 hours of notice. We maintain an active network of vetted commercial photographers in all major markets. Last-minute asset needs never mean a missed deadline.